Webinar: Why digital technology is the key to great customer experience in a post pandemic world
We teamed up with Mobiquity and P97 for a discussion moderated by Convenience Industry Consultant and former leader at Wawa for 10+ years, Michael Kinzly, to share how convenience stores can meet consumer expectations by leveraging digital technology.
Through COVID, convenience stores experienced added pressure from changes in labor costs, sustained work from home, a rise of electric and hybrid vehicles, and a drop in fuel volume and transactions by nearly 15%. It became more important than ever to invest in digital technology to further enhance customer experiences and make them more valuable, and apps became the best access point to drive revenue.
In this webinar, you'll learn about the fundamental shift in consumer habits and behaviors toward digital methods when engaging with the world and how convenience stores can capitalize on this shift by delivering seamless experiences across physical and digital realms.
If you’re interested in elevating your c-store customer experience by leveraging location technology, we’d love to hear from you.